CX Auditor

The CX Auditor is a comprehensive analysis tool for evaluating and optimizing customer experience across all touchpoints. It identifies friction points, pain points, and improvement potential along the entire customer journey – from first contact to long-term customer retention.

The challenge: Customer experience is complex and distributed across dozens of touchpoints in different departments. The CX Auditor creates a holistic view by consolidating data from all relevant sources – web analytics, customer feedback, support tickets, NPS data, and more.

The prioritization is particularly valuable: Not every pain point has the same impact on customer satisfaction and business outcomes. Our AI evaluates identified problems by their influence on conversion, retention, and customer lifetime value – so you know exactly where improvements have the greatest effect.

The result is a detailed CX audit report with concrete recommendations and a prioritized roadmap. You receive not only the diagnosis but also the treatment plan – including quick wins and long-term transformation initiatives.